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"It's good."
"You've done a nice job."
"I don't like it."
At some point, you have probably received comments like this when asking for constructive criticism of your website efforts. Unfortunately, the generic nature of these comments does not give specific information on elements that you need to improve your site.
So how do you elicit specific, constructive, targeted feedback from the public in order to improve your website? The seven techniques below, when implemented properly, will give you the constructive feedback you need to make your website the best it can be.
1. Ask both closed-ended and open-ended questions. Closed-ended questions, such as "how would you rate the site on a scale of 1 to 10?" will provide quantitative measures which, in aggregate quantities, can be very useful. Open-ended questions provide your users the opportunity to provide specific and detailed answers in their own words, thus providing a more qualitative measure of your website's appeal.
I generally find that a 60% closed-ended/40% open-ended mix of questions provides sufficient data from both a qualitative and quantitative standpoint.
2. Give your existing website customers surveys. Your website customers are the people for whom your site is ultimately constructed, and showing that you are interested in their feedback to make your site more useful to them serves as an excellent way to ensure repeat business.
3. Develop a "focus group" whom you can approach for advice on a regular basis. One of the positive aspects of soliciting opinions is that there are many people who are more than happy to provide it on a regular basis. Your group can be comprised of customers, suppliers, friends, neighbours, relatives, or just about anyone you like!
4. Critique another's website when asked to do so. By providing a thorough and constructive evaluation of another person's website, you will establish a relationship with that other person. When asked, said person will usually be quite happy to return the favour.
For those of you who may wish to participate in this sort of exchange without the risk of offending someone whom you personally know, you may wish to visit a web design discussion board that offers a Site Review section and participate. The advantage to this method ...
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